Booking Policy

We’re committed to providing high-quality care and allocating enough time for every client. To help us manage our schedule fairly and efficiently, please review the following booking policy before securing your appointment.

 

SECURING YOUR APPOINTMENT

To confirm your booking, a booking fee is required. This fee:

  • Reserves your appointment time with your practitioner
  • Will be credited toward your consultation or service fee on the day of your appointment
  • Is non-refundable in most cases, as outlined in our Cancellation and Refund Policy

If a booking fee is not paid within the requested timeframe, your appointment may be cancelled or released.

 

SERVICE AVAILABILITY

Certain services offered through our Clinic may be subject to specific clinical or legal requirements that affect whether or when they can be delivered. For example:

Some procedures may require a prior consultation or written direction from a qualified practitioner before proceeding;

In some locations or jurisdictions, services may not be delivered on the same day as your initial appointment due to regulatory or practitioner availability requirements.

We will notify you during the booking or consultation process if your desired treatment cannot be provided immediately. 

 

PRESCRIPTION SERVICES & THIRD-PARTY PROVIDERS

Where required by law or clinical guidelines, prescription medications or treatment products may only be supplied following consultation with an appropriately qualified healthcare practitioner. In such cases:

  • You consent to the Clinic working with a third-party prescriber or pharmacy to assess your suitability and, if appropriate, facilitate a prescription.
  • Any prescription is issued at the sole discretion of the prescribing practitioner and is subject to their professional judgment.
  • The advice, directions, and medical decisions of the prescriber do not constitute advice from the Clinic or its team.
  • The Clinic does not accept liability for the outcomes, decisions, or clinical opinions provided by external prescribers.
  • Additional fees may be payable to the prescribing service or pharmacy, and these are separate from the fees charged by the Clinic. You will be informed of these fees prior to proceeding.

 

TELEHEALTH SERVICES

Where available, our Clinic may offer Telehealth consultations. You acknowledge that:

Telehealth consultations are not suitable for all procedures or clients.

Any treatment recommendations via Telehealth are based on the information provided remotely.

A follow-up in-person consultation may be required before proceeding with certain treatments.

 

CHANGING OR CANCELLING YOUR BOOKING

We understand that circumstances can change. If you need to reschedule or cancel, please refer to our full Cancellation and Refund Policy  for details on notice periods, fees, and refund eligibility.

 

APPOINTMENT REMINDERS

You will receive a reminder via email and SMS before your scheduled session. Please ensure your contact details are up to date.

 

NO SHOW OR LATE ARRIVALS

Your appointment time is reserved exclusively for you. If you fail to attend without notice, or arrive too late for your session to be safely or effectively delivered:

  • Your booking fee will be forfeited
  • You may be charged the full consultation fee, depending on the circumstances
  • Repeat no-shows may result in restrictions on future bookings or full pre-payment being required

We reserve the right to decline further bookings from clients who repeatedly miss or arrive late for appointments, as this disrupts care for other clients and impacts clinic efficiency.

Please note that arriving more than 10 minutes late may be treated as a missed appointment if we are unable to safely proceed with your treatment within the remaining time.

These conditions are outlined further in our Cancellation and Refund Policy, which forms part of our terms of service. We encourage you to review it before booking.

 

ACKNOWLEDGEMENT AND AGREEMENT

By booking an appointment with us, you confirm that you’ve read and understood this Booking Policy and the linked Cancellation and Refund Policy. These policies ensure fairness for all clients and allow us to operate efficiently and professionally.

 

POLICY UPDATES

This policy may be updated from time to time. It is your responsibility to review the most recent version. Continued use of our services after updates will be deemed acceptance of the revised terms.

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